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Support as a Service

Applications no longer require 24x7 people's attention, Levarne can extensively automate support. We do this with different profiles, so scale up with developers if software updates turn out not to work completely. In fact, Levarne completely takes over the care of technical support and maintenance, 24x7 if desired. We deliver this in parallel to multiple production environments so that the costs for deployment are limited.

Roadmap

Roadmap

‘Keeping the lights on’

This means that production must remain up and running. Support must be actively performed to have continuous insight into the performance and availability of the web and mobile applications. This is to prevent the websites from becoming unapproachable and / or containing many errors. In the first instance, we start by taking over maintenance. In consultation with the client, we may expand the monitoring if information is missing. During office hours we always handle emergencies with priority. Business hours are Monday - Friday, 8:30 am to 6:00 pm, excluding legal public holidays. Agreements are possible outside these hours.

‘Keeping the lights on’

This means that production must remain up and running. Support must be actively performed to have continuous insight into the performance and availability of the web and mobile applications. This is to prevent the websites from becoming unapproachable and / or containing many errors. In the first instance, we start by taking over maintenance. In consultation with the client, we may expand the monitoring if information is missing. During office hours we always handle emergencies with priority. Business hours are Monday - Friday, 8:30 am to 6:00 pm, excluding legal public holidays. Agreements are possible outside these hours.

Software updates.

An application is a dynamic system that contains a lot of different data and is an important platform for both customers and colleagues. Stability and security are therefore essential for any web application and you can expect Levarne to guarantee this. A safe and stable development street and an automated construction of the application are the standard for us. This standard is the basis of the legal requirement for data security. We are of course ready to advise and assist you and all customers are assured of the following certainties:

1. Security:
All official open source patches and security updates are applied, tested and implemented directly on your applications, so you don’t have to worry about that.

2. Stability:
Besides the fact that all web applications are hosted on a professional production environment, Levarne makes sure that your environments are always available in a development environment. On this way you can test functionalities before they are put live by Levarne. Levarne also ensures contact updating and maintenance of these environments.

3. Convenience:
As a Levarne client you get a personal client portal for all you applications, including dashboards of the technical situation.

4. Unburden:
Levarne makes sure that your complete develop- and production street is being monitored. We automatically keep up the availability and performance.

5. GDPR compliance:
Helps you to easily comply with the administrative obligations of the GDPR. Even without knowledge of the General Data Protection Regulation. Levarne makes data processing insightful, transparent and generates customized privacy advice.

Software updates.

An application is a dynamic system that contains a lot of different data and is an important platform for both customers and colleagues. Stability and security are therefore essential for any web application and you can expect Levarne to guarantee this. A safe and stable development street and an automated construction of the application are the standard for us. This standard is the basis of the legal requirement for data security. We are of course ready to advise and assist you and all customers are assured of the following certainties:

1. Security:
All official open source patches and security updates are applied, tested and implemented directly on your applications, so you don’t have to worry about that.

2. Stability:
Besides the fact that all web applications are hosted on a professional production environment, Levarne makes sure that your environments are always available in a development environment. On this way you can test functionalities before they are put live by Levarne. Levarne also ensures contact updating and maintenance of these environments.

3. Convenience:
As a Levarne client you get a personal client portal for all you applications, including dashboards of the technical situation.

4. Unburden:
Levarne makes sure that your complete develop- and production street is being monitored. We automatically keep up the availability and performance.

5. GDPR compliance:
Helps you to easily comply with the administrative obligations of the GDPR. Even without knowledge of the General Data Protection Regulation. Levarne makes data processing insightful, transparent and generates customized privacy advice.

Software testing.

Software testing.Before a new release is put live, test scripts check whether this software meets the quality. Levarne has three options that are used during such a release.

1. Functional tests, these automated test cases guarantee that the standard user flows such as logging in, retrieving data and the correct presentation on different front-end remain correct.

2. A similar test, but on the APIs that the application uses. The difference between the first and second way of testing is the front-end, the functionality must be the same.

3. If desired, Levarne can also put load test capacity on the new production, does everything continue to function on large-scale use?

Naturally, the developers also remove infrastructural problems from the configurations with this method of testing. With every load test, think of the pollution of statistics, after all, many more users will quickly become visible during these tests.

Software testing.

Software testing.Before a new release is put live, test scripts check whether this software meets the quality. Levarne has three options that are used during such a release.

1. Functional tests, these automated test cases guarantee that the standard user flows such as logging in, retrieving data and the correct presentation on different front-end remain correct.

2. A similar test, but on the APIs that the application uses. The difference between the first and second way of testing is the front-end, the functionality must be the same.

3. If desired, Levarne can also put load test capacity on the new production, does everything continue to function on large-scale use?

Naturally, the developers also remove infrastructural problems from the configurations with this method of testing. With every load test, think of the pollution of statistics, after all, many more users will quickly become visible during these tests.